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Is Managing Customer Expectations A Struggle?

Are your staff using multiple data sources to resolve cases?

Empower support teams with information available instantly

Are cases taking longer to resolve?

Solve cases faster and avoid escalations with one view for all

We are missing key customer information

View all customer history, feedback & preferences in one view

We know the answer, we just can't always find it

An integrated knowledge base means the answer's always there

Dynamics 365 for Customer Service

Dynamics 365 for Customer Service enables you to provide the seamless experience, your customers deserve. Customers can choose the service they need, and with all case histories available at the click of a button, your agents will love you too! Choose Dynamics 365 for Customer Service if you want to:

  • Give customers great service on their channel of choice
  • Proactively address issues by detecting customers’ intent
  • Reveal customers’ case histories, preferences and feedback
  • Display it all in a single interface, that will make your agents life easier

Deliver Personalised Service & Support

Customer experience is quickly overcoming price and product as the number one differentiator. Increase service productivity with intelligent insights to anticipate needs and personalise every interaction.

Get Started With Microsoft Dynamics 365 for Customer Service

Reduce wait times and eliminate confusing processes with intelligent automation for effortless customer service.

Dynamics 365 for Customer Service


Customer Engagement Plan


Better Together...