Empower support teams with information available instantly
Solve cases faster and avoid escalations with one view for all
View all customer history, feedback & preferences in one view
An integrated knowledge base means the answer's always there
Dynamics 365 for Customer Service enables you to provide the seamless experience, your customers deserve. Customers can choose the service they need, and with all case histories available at the click of a button, your agents will love you too! Choose Dynamics 365 for Customer Service if you want to:
Customer experience is quickly overcoming price and product as the number one differentiator. Increase service productivity with intelligent insights to anticipate needs and personalise every interaction.
Reduce wait times and eliminate confusing processes with intelligent automation for effortless customer service.
Dynamics 365 for Customer Service
Customer Engagement Plan