Is Managing Customer Expectations A Struggle?
Are your staff using multiple data sources to resolve cases?
Empower support teams with information available instantly
Are cases taking longer to resolve?
Solve cases faster and avoid escalations with one view for all
We are missing key customer information
View all customer history, feedback & preferences in one view
We know the answer, we just can't always find it
An integrated knowledge base means the answer's always there
Dynamics 365 for Customer Service
Dynamics 365 for Customer Service enables you to provide the seamless experience, your customers deserve. Customers can choose the service they need, and with all case histories available at the click of a button, your agents will love you too! Choose Dynamics 365 for Customer Service if you want to:
- Give customers great service on their channel of choice
- Proactively address issues by detecting customers’ intent
- Reveal customers’ case histories, preferences and feedback
- Display it all in a single interface, that will make your agents life easier
Deliver Personalised Service & Support
Customer experience is quickly overcoming price and product as the number one differentiator. Increase service productivity with intelligent insights to anticipate needs and personalise every interaction.
Reduce The Cost To Serve
Through a single solution with seamless processes, your customers can engage easily ans self-serve as required. Customers can contact an agent at the click of a button, who can access all of their information to help solve issues faster. Built in service intelligence will ensure you stay ahead of the competition.
Get Started With Microsoft Dynamics 365 for Customer Service
Reduce wait times and eliminate confusing processes with intelligent automation for effortless customer service.
Dynamics 365 for Customer Service
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Customer Engagement Plan
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